Terms & Conditions – Sky Flowers

By making a purchase on skyflowers.shop, you acknowledge and agree that substitutions may be necessary within a specific color palette. Any necessary adjustments will be made at the discretion of our designer, ensuring that we deliver a high-quality, beautifully curated arrangement while adhering to all health and safety standards.

If you have any special requests, kindly include them in the order notes at checkout.

Fresh Flowers Disclaimer

Fresh flowers are natural and perishable. For longer-lasting arrangements, we recommend exploring our preserved floral collection. While we ensure that each bouquet captures the intended theme and aesthetic, natural variations in size, shape, and color may occur.

Please keep in mind:

• The bouquet you receive may not be an exact replica of the reference photo, but we guarantee it will maintain the same style, theme, and color scheme.
• Occasionally, substitutions of flowers and/or containers may be necessary due to weather, seasonal availability, or market conditions. In such cases, we will only replace items with equal or higher value while preserving the original design intent.
• If any design elements are essential to your order, please specify them in the florist instructions at checkout or contact us in advance to confirm availability.

General Disclaimer

• Each bouquet is handcrafted with fresh, natural flowers, which may have slight variations in appearance.
• Product images are for reference only; final arrangements may differ based on flower availability and seasonal changes.
• Custom notes and personalization requests are welcome, though options may vary depending on the design and materials available.
• During peak seasons, delivery delays may occur, but we strive to ensure all orders are delivered professionally and on time.

Refund and Replacement Policy

• Due to the perishable nature of our products, we do not offer refunds. However, if there is an issue with your order, please contact us within 24 hours of delivery, and we will evaluate a possible solution, such as a replacement or adjustment.
• We reserve the right to substitute up to 30% of the original flowers in case of unavailability. Substitutions will always be within the same color palette and design aesthetic.

Delivery Policy

• Estimated delivery times are not guaranteed. Delays may occur due to traffic, weather, or peak season demand. We will notify customers in case of any significant delay.
• No refunds will be issued for delivery delays caused by external factors beyond our control.

Product Responsibility After Delivery

• We ensure that all deliveries are made in perfect condition. Once the order has been delivered, we are not responsible for any damages caused by improper handling, lack of water, or incorrect storage.

Dispute Resolution

• If you have any complaints about your order, please contact us first at [your customer service email]. We are committed to reviewing each case individually and seeking the best possible resolution before any legal action is considered.